A direct contact for your workspace and your questions.

Track a problem in your workspace

Open Issue feedback in the workspace to submit a title, problem description, issue type and related feature. You can optionally choose a generation task from your own account. Administrators can review the report, reply and mark it New, In progress or Resolved. Return to the same page to see the updates.

Reports are visible only to the reporting account and administrators. Feedback does not consume generation credits and does not start an AI request. Replies are saved in the workspace; no email notification is sent. If you cannot sign in, you can still email support@framesprite.com.

Get help with an account or generation

Email Itemlume support

Include the email address used for your Itemlume account and a short description of the problem. For a generation issue, include the job reference, the workflow you selected, and what you expected to happen. For a credit question, include the operation and approximate date so we can check the account record.

A failed task, an unclear result, and an image that needs creative revision are different situations. Describe which one applies. Keep the original reference and result available so you can explain any changed packaging, text, color, or product detail.

Privacy and content requests

Use the same address for questions about your account information, uploaded product photographs, model references, and stored results. Put “Itemlume privacy request” in the subject and describe the account or content concerned. We may need to verify account ownership before changing private information or responding with account details.

The data and privacy overview describes what the current workspace handles and when inputs are sent to an AI provider. Share only the details needed to explain your request; do not send passwords, recovery codes, or API keys.

Corrections and product feedback

Our guides are published by Itemlume and describe a changing product. If a step no longer matches the workspace, a source has moved, or a platform requirement has changed, send the page URL and the specific passage. An example of the issue is more useful than a general rating.

For feature feedback, describe the product category, the image or video placement, and the part of the workflow that takes extra work. We do not assume a requested feature is available until it has been implemented and documented.

Company and commercial status

Product

Itemlume

Operator

东莞星织科技有限公司

Registered location

Dongguan, Guangdong, China

Official website

itemlume.top

Support

support@framesprite.com

See the pricing and credits page for current purchase availability. A payment-provider application or prepared credit package does not mean that live checkout is enabled. Public documentation and download resources can be read without creating an account; private creative work requires sign-in.