What to do when an AI generation is pending, slow or failed

Understand the state before acting

A closed tab or interrupted connection is not itself proof of a failed generation. The server may have recorded a task while the browser stopped receiving updates. The job history is more useful than judging success from a loading animation alone.

Recover the existing task first

1. Open Generation tasks in the same account.
2. Find the request by product name, time and creation type.
3. Use the available refresh or retry-status action to check the recorded job.
4. If it completed, open the result and continue with that asset.
5. If it failed, review the error and account records before creating a corrected request.

Refreshing an existing job’s status is different from creating another generation. The current video status retry is intended to check the provider task rather than submit a second video. Avoid repeatedly clicking a creation button when the original request already exists.

Correct inputs when the error is actionable

An unsupported aspect ratio, missing reference or invalid duration requires an input change. Insufficient credits requires checking the displayed quote and balance. A provider or network failure may need a later retry, but first establish whether the recorded request completed.

Use the error message shown in the workspace. Do not change API keys or private settings as a routine response to a single slow request. If help is needed, send support the task identifier, time, tool and visible error rather than secrets or unrelated private references.

Keep billing review separate from quality review

A completed result can still fail your product-fidelity review. That is different from a technical task failure. Check purchase and credit records for the actual account state; do not assume that refreshing a page charged again or that a failed-looking animation means credits were refunded.

If a state remains unclear, stop duplicate submissions and contact support with the task details. There is no guaranteed completion time for every provider request. Documenting the existing task gives support a concrete object to investigate and avoids creating more uncertainty through several identical paid jobs.