DELIVERY TROUBLESHOOTING / Product videos
How do I avoid relinking my product ad to the wrong shot with the same filename?
Match more than the basename when several folders contain files such as shot01.mp4. Relinking to another source can change every occurrence of that project item, so verify product identity and the used time range before accepting the match.
Work through the cause
- Keep a copy of the project. Read the offline item’s last path and identify the approved source folder and campaign version.
- Locate the intended source and inspect its thumbnail and duration. Use appropriate matching properties; do not relax every condition merely to make a file appear.
- Scrub every used occurrence of the relinked item, including opening and closing frames. Save the recovered project under a new version.
A concrete case (illustrative)
Illustrative case: both the draft and approved campaign folders contain shot01.mp4. The draft shows the wrong bottle cap. A filename match alone can reconnect the timeline successfully while changing the advertised product.
Acceptance and next action
Pass when all used occurrences show the approved source and intended timing. Review automatic matches as well as the first manually located file. This is a manual editor recovery procedure, not a reason to regenerate the advertisement.
Take this question’s manual review card
The worksheet contains this question’s steps and acceptance condition. Fill in your actual source, observations and decision; blank fields do not mean approval. It does not connect to a store, modify files or automatically approve a result.
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Source scope: the linked documentation explains relevant tool behavior or technical context. The merchant scenario, review choices and acceptance condition are Itemlume editorial guidance; citation does not imply endorsement.
Sources and further reading
Sources for this page were checked on . Platform rules can change; verify the current source before publishing. Prompt examples and workflow recommendations are Itemlume editorial guidance, not independently measured results.
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